Technical Support Manager (Fairfax VA)

Fairfax , VA Permanent $80,000.00 - $95,000.00 / Annual


This job is onsite the Virginia Department of Transportation's (VDOT) Traffic Operations Center (TOC) in FAIRFAX VIRGINIA

This job is onsite / in the TOC 8am-5pm 5 days per week.

Required skills: Customer service, trouble shooting, Windows server/workstation support, VMWare, Oracle/SQL.
Nice-to-haves: AWS cloud work, Reporting tools (Jasper or BOXI) and Linux


Troubleshoot and resolve hardware, software and communication issues
Document application configuration settings and troubleshooting procedures
Use, maintain, and updated the knowledge base for the application
Assess system performance and recommend changes to improve performance
Facilitate ad hoc reporting using Jasper Reports as requested
Configure and troubleshoot company’s application software and associated databases
Perform software upgrades as needed on workstations
Work jointly with Software Engineers and Software Quality Assurance team in testing company’s applications
Work jointly with Database Administrator and Software Engineers to define needs and requirements for continued operation, upgrade and security of clients’ systems



Excellent troubleshooting skills
Experience working with cross-functional teams such as developers
Operational experience supporting a 24x7x365 environment
Broad knowledge of different server operating systems, equipment and topologies
Experience working with various workstations and server operating systems
Knowledge of network configuration and network environments
DROOLS/Guvnor and Jasper Reports a plus
years and strong experience supporting Windows Servers and workstations

Practical experience with SQL Developer and/or Admin a plus
Practical experience with the software development life cycle, including change control and configuration management
Experience with remote access software
BS degree preferred

About Criterion Executive Search, Inc.

For 43 years Criterion Executive Search has been recognized as one of the nation’s leading executive staffing and recruiting firms. As one of Tampa, FL first recruiting & staffing agencies we have been privileged to work with leading companies throughout the state of Florida. Those same strategic partnerships have allowed us to perfect our personalized, life-cycle approach to placing the ideal candidates with their ideal companies.

Our innovative individualized placement strategies allow us to match Information Technology professionals with companies throughout the country, and beyond. Each of our job placement specialists has a minimum of two years in the recruiting industry and an average of nearly 15 years of experience. Each recruiter has their own, personal, and direct experiences within their specialization.

You may expect complete confidentiality at all times during the hiring process; a key element to the success of our business. In today's age we understand that our client's privacy is of the utmost importance.

Contact the Criterion Executive Search office to speak with a recruiter about this job now or find out more about other job placement opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

©2024 Criterion Executive Search. An Equal Opportunity Employer. Veteran Owned.

Job Id Number : 10659
Staffing Industry : Information Technology
Contact Chris Planeta in our Tampa, FL office for questions or to apply for the Technical Support Manager (Fairfax VA) job today;

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