Traffic Management Systems Technical Representative
Virginia Beach , VA
Permanent
$70,000.00 - $90,000.00 / Annual
Description
Work for our client onsite Virginia's Department of Transportation office in Virginia Beach with some of the coolest Advanced Traffic Management Systems in the USA.
You'll learn the systems, and evolve into being the company's onsite technical SME and liaison.
RESPONSIBILITIES
Ensure Statewide ATMS users are able to effectively use the ATMS without any interruptions.
Supporting ATMS users, including participation in an on-call rotation, to provide 24/7/365 support for the Statewide ATMS.
Serve as primary liaison between company and the customer, focused on providing outstanding product support towards the goal of customer satisfaction
Primarily responsible for application availability, troubleshooting, and user support
Work with customer’s IT staff to comply with all related regulations and duties
Participate in client meetings
Participate in change control process including attendance at Change Control Board meetings, and development of change proposals
Document system and environmental issues appropriately and track through resolution process
Triage and manage issues based on specific SLA guidelines
Provide technical and application assistance to users
Perform primary Help Desk function for onsite users
Act as the regional system administrator to configure devices, test connectivity, manage business rules
Technical Responsibilities
Troubleshoot and resolve hardware, software and communication issues
Document application configuration settings and troubleshooting procedures
Use, maintain, and updated the knowledge base for the application
Assess system performance and recommend changes to improve performance
Facilitate ad hoc reporting using Jasper Reports as requested
Configure and troubleshoot company’s application software and associated databases
Perform software upgrades as needed on workstations
Work jointly with Software Engineers and Software Quality Assurance team in testing company’s applications
Work jointly with Database Administrator and Software Engineers to define needs and requirements for continued operation, upgrade and security of clients’ systems
Requirements
Excellent troubleshooting skills
Experience working with cross-functional teams such as developers
Operational experience supporting a 24x7x365 environment
Broad knowledge of different server operating systems, equipment and topologies
Experience working with various workstations and server operating systems
Knowledge of network configuration and network environments
DROOLS/Guvnor and Jasper Reports a plus
3+ years and strong experience supporting Windows Servers and workstations
Practical experience with SQL Developer and/or Admin a plus
Practical experience with the software development life cycle, including change control and configuration management
Experience with remote access software
BS degree preferred
#IND1
About Criterion Executive Search, Inc.
For 42 years Criterion Executive Search has been recognized as one of the nation’s leading executive staffing and recruiting firms. As one of Tampa, FL first recruiting & staffing agencies we have been privileged to work with leading companies throughout the state of Florida. Those same strategic partnerships have allowed us to perfect our personalized, life-cycle approach to placing the ideal candidates with their ideal companies.
Our innovative individualized placement strategies allow us to match Information Technology professionals with companies throughout the country, and beyond. Each of our job placement specialists has a minimum of two years in the recruiting industry and an average of nearly 15 years of experience. Each recruiter has their own, personal, and direct experiences within their specialization.
You may expect complete confidentiality at all times during the hiring process; a key element to the success of our business. In today's age we understand that our client's privacy is of the utmost importance.
Contact the Criterion Executive Search office to speak with a recruiter about this job now or find out more about other job placement opportunities.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
©2023 Criterion Executive Search. An Equal Opportunity Employer. Veteran Owned.
Job Id Number : 9935
Staffing Industry : Information Technology
Contact Chris Planeta in our Tampa, FL office for questions or to apply for the Traffic Management Systems Technical Representative job today;