Traffic Management Systems Technical Representative

Virginia Beach , VA Permanent $70,000.00 - $90,000.00 / Annual


Work for our client onsite Virginia's Department of Transportation office in Virginia Beach with some of the coolest Advanced Traffic Management Systems in the USA.

You'll learn the systems, and evolve into being the company's onsite technical SME and liaison.

Ensure Statewide ATMS users are able to effectively use the ATMS without any interruptions.

Supporting ATMS users, including participation in an on-call rotation, to provide 24/7/365 support for the Statewide ATMS.

Serve as primary liaison between company and the customer, focused on providing outstanding product support towards the goal of customer satisfaction

Primarily responsible for application availability, troubleshooting, and user support

Work with customer’s IT staff to comply with all related regulations and duties

Participate in client meetings

Participate in change control process including attendance at Change Control Board meetings, and development of change proposals

Document system and environmental issues appropriately and track through resolution process

Triage and manage issues based on specific SLA guidelines

Provide technical and application assistance to users

Perform primary Help Desk function for onsite users

Act as the regional system administrator to configure devices, test connectivity, manage business rules

Technical Responsibilities
Troubleshoot and resolve hardware, software and communication issues

Document application configuration settings and troubleshooting procedures

Use, maintain, and updated the knowledge base for the application

Assess system performance and recommend changes to improve performance

Facilitate ad hoc reporting using Jasper Reports as requested

Configure and troubleshoot company’s application software and associated databases

Perform software upgrades as needed on workstations

Work jointly with Software Engineers and Software Quality Assurance team in testing company’s applications

Work jointly with Database Administrator and Software Engineers to define needs and requirements for continued operation, upgrade and security of clients’ systems


Excellent troubleshooting skills

Experience working with cross-functional teams such as developers

Operational experience supporting a 24x7x365 environment

Broad knowledge of different server operating systems, equipment and topologies

Experience working with various workstations and server operating systems

Knowledge of network configuration and network environments

DROOLS/Guvnor and Jasper Reports a plus

3+ years and strong experience supporting Windows Servers and workstations

Practical experience with SQL Developer and/or Admin a plus

Practical experience with the software development life cycle, including change control and configuration management

Experience with remote access software

BS degree preferred


About Criterion Executive Search, Inc.

For 42 years Criterion Executive Search has been recognized as one of the nation’s leading executive staffing and recruiting firms. As one of Tampa, FL first recruiting & staffing agencies we have been privileged to work with leading companies throughout the state of Florida. Those same strategic partnerships have allowed us to perfect our personalized, life-cycle approach to placing the ideal candidates with their ideal companies.

Our innovative individualized placement strategies allow us to match Information Technology professionals with companies throughout the country, and beyond. Each of our job placement specialists has a minimum of two years in the recruiting industry and an average of nearly 15 years of experience. Each recruiter has their own, personal, and direct experiences within their specialization.

You may expect complete confidentiality at all times during the hiring process; a key element to the success of our business. In today's age we understand that our client's privacy is of the utmost importance.

Contact the Criterion Executive Search office to speak with a recruiter about this job now or find out more about other job placement opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

©2023 Criterion Executive Search. An Equal Opportunity Employer. Veteran Owned.

Job Id Number : 9935
Staffing Industry : Information Technology
Contact Chris Planeta in our Tampa, FL office for questions or to apply for the Traffic Management Systems Technical Representative job today;

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